It is the policy of Meals on Wheels Collin County to respect and protect the privacy of our donors and the users of www.mowcc.com (hereinafter, the “Site”). Through this Internet Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Internet Privacy Statement.
Donor information is not sold or shared, whether donation is made online through the Site, by mail, or through other traditional forms of giving.
Meals on Wheels Collin County collects information from the users of the Site at several different points on the site. For example, we collect and/or request information when a user:
1) Makes a donation
2) Registers for services on the site
3) Participates in an online survey
4) Submits an e-mail
In order to fulfill the requests of Site users in the above instances, the user may be requested to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by Meals on Wheels Collin County to contact the user.
Gathering and Sharing of Information, Links to External and Co-Branded Websites
We monitor traffic patterns on the site and gather broad demographic information for aggregate use to analyze trends and administer the Site in order to improve its layout and design and to permit Site personalization to create the best user experience for Site visitors. In order to perform analysis permitting such personalization and improvement of Site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying information.
Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.
We use a credit card processing company to bill donors from the Site. We share with them the information necessary to enable such card processing (i.e. name, address, and as appropriate, payment information).
We may provide personal identifying and account information in special cases such as enforcement of our Terms of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.
Our Site also contains links to external Internet sites, which may be operated by an external party and they may have privacy practices that differ from those here at www.mowcc.com. When you click on links that take you to such external sites, you will be subject to their privacy policies, and we encourage you to become familiar with that party’s privacy policies as these may differ from those utilized on our Site. Please note that this privacy statement applies solely to information collected by Meals on Wheels Collin County on our Site and, while we strongly support the protection of privacy on the Internet, we cannot be responsible for the privacy practices of other websites, uses of the information collected by other websites, or the content of other websites.
Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that information is protected both online and off-line.
We take credit card information security seriously and use a variety of technical solutions to make donations safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our donation page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also protect user information offline. All of the information of our Site’s users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to- date on our security and privacy practices.
You may have heard the term “cookies”. Cookies are routinely used by most, if not all, E- commerce merchants, including Meals on Wheels Collin County. A cookie is a piece of data stored on a user’s hard drive through the web browser program containing information about the user which enables us to track and personalize the site to enhance your experience. For instance, by setting a cookie on our Site, we can provide you with storage of personal preferences between visits. However, if a user rejects the cookie, they may still use our Site although we will be unable to provide our users with the personalized experience we can offer using the cookie data.
Surveys & Contests
From time-to- time we may request information from the users of the Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name and address), and demographic information (such as zip code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user’s experience on the site.
Children’s On-line Privacy
Meals on Wheels Collin County recognizes the importance of protecting the privacy of children. Consistent with the Children’s Online Privacy Protection Act (COPPA), we will not knowingly collect any personally identifiable information from children under the age of 13. When a user donates on www.mowcc.com, the user is representing to us that they are an adult. If a child has provided www.mowcc.com with personally identifiable information, we ask that a parent or guardian call 972-562- 6996 and we will delete the information pertaining to the child from our records.